We deliver around the world to over 100 countries within two to nine working days. With a highly experienced Warehouse Team and a range of shipping services, you can be sure your goods are in the greatest care.
Here are some of our frequently asked questions.
We offer a free collection service from our Sheffield warehouse. Collection is available between 9am and 4pm, Monday to Friday (excluding public holidays).
If you place your order before 5pm and the items you’re ordering are in stock, you’ll be able to collect them any time after 12 noon the very next day (Monday-Friday only). If you place an order for items that have a lead time but you wish to collect them, we will contact you as soon as they arrive with us and you’ll be able to collect them from our Sheffield warehouse straight away.
When you are ready to collect, please provide your order number and a form of identification as proof of purchase.
Please note: We cannot help you to load the goods due to insurance liability. Please see section 7.4 of our terms and conditions.
If you have any questions regarding this service, please call our Customer Care Team on 0114 243 3000 or email us at firstname.lastname@example.org.
4 Ripon Street
We offer three delivery options:
*Items that are in excess of 85kg and/or require delivery to the 3rd floor or higher will include additional surcharges, orders that include multiple large items may also incur additional surcharges – for large orders or orders that require delivery to the 3rd floor or higher please contact our Customer Care Team over email or over the phone on 0114 243 3000 who will be able to discuss this further with you.
This offers delivery right to your front door. If the destination is an apartment, flat or complex, the order will be delivered inside the entrance to the building. Our UK delivery partner is DPD Local for smaller orders. DPD Local will deliver between Monday and Friday and you can rest assured that your parcel is trackable at every stage. The typical delivery window is 24 hours from the day your items arrive at Nest (on working days only). Please note that many of our products have production lead times associated with them which can be clearly seen on the product page.
All items purchased that are in stock will be sent out to you within one to two working days. All orders placed after 2pm (UK time) for in-stock items will be processed the next working day.
If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest warehouse. We dispatch completed orders unless unforeseen circumstances occur. Please refer to section 8.3 of our Terms & Conditions.
If your order contains oversized, fragile and/or bulky items (as we deem appropriate and at our discretion), your order will be handled and delivered by our trusted delivery partner Atlas of London, who will contact you to arrange a suitable time (between Monday and Friday) to deliver your order. Atlas will provide you with a 3-hour time window for delivery.
There are two services Atlas provide:
Deliver to Door
This is a high-end courier service for all small/medium fragile items that require additional protection to a standard courier service, this is a standard service for all mirrors and items made of marble under the weight of 20kg.
The delivery team will deliver your items to your room of choice and remove all the packaging for you, if required all items will be assembled by the delivery team. Please see our white-glove delivery page for more information about this service.
Our team will assess your goods on arrival to our warehouse and inform Atlas that assembly and packaging removal is required where deemed necessary.
On-site installation is regrettably not available for lighting products or wall mounted goods such as, but not limited to shelving, mirrors, and pictures.
Please ensure you check and measure access to your property and make us aware of any possible difficulties in delivering your order prior to dispatch. For example, lift sizes, internal doors and tight spaces.
Things to consider include:
If a property is a new build or in an awkward location, please provide accurate directions prior to delivery.
Please note: Customers are required to provide Atlas with 48hr notice to cancel an existing booking, failure to do so will result in the current delivery charge being payable to Atlas and also an additional charge for the re-arranged delivery. If no one is home to accept the delivery charge at the pre-agreed time, this will be classed as a Failed Delivery and a Failed Delivery Charge will be payable.
Such factors may require alternative delivery methods which may incur additional charges. If you have any concerns regarding delivery access, please call us on 0114 243 3000.
Additional services Atlas provide include the below. If required, Nest will obtain a quote for the required service:
Window delivery / Balcony delivery – For items that cannot fit into the room of choice through conventional delivery means. Delivery would be via a platform hoist or crane.
Access Checks – This includes a site visit to determine if sofas, sofa beds, dining tables etc. fit into destination property.
Occasionally we run Free UK delivery promotions. These can be found in the banner at the top of the page when live.
Free UK delivery is available on all orders over £150 (goods only). Offer is applicable to orders of furniture, lighting and home accessories placed online through nest.co.uk and residential orders placed directly through our Sales Team. Free delivery is automatically applied at the checkout and cannot be used in conjunction with promo codes.
Promotion applies to UK mainland only. Please note that whilst we will do what we can to offer free delivery to orders being delivered to Scotland, unfortunately, due to significantly raised shipping charges to certain areas, charges may be applied in order to fulfil the service. Orders to Northern Ireland are excluded from this promotion, along with the Isle of Wight, Isle of Man and the Channel Islands.
Please note: All our international orders are shipped according to the Incoterms® 2020 standards and typically travel by the Delivered At Place (DAP) term. This means that all international deliveries are curb-side only and the delivery company will require assistance unloading larger items. Packaging removal and on-site installation are not currently available for international orders. Please see section 8 of our Terms & Conditions for full details.
Small/medium items - Our standard shipping on small items means your items will typically arrive with you within 4-10 days (depending on the final destination), providing your items are in stock and being delivered by our preferred courier partners TNT or FedEx. This is a fully trackable service. All items purchased that are in stock will be sent out to you within one to two working days. All orders placed after 2pm (UK time) for in-stock items will be processed the next working day.
Large/fragile/bulky items - Our standard shipping for larger orders, fragile or bulky/oversized items (that are unable to be delivered by courier) means your goods will typically arrive 4-6 weeks after they’ve been dispatched from us. For deliveries within the EU, this transit time is shorter, and your goods will typically arrive with you 1-2 weeks after they’ve been dispatched from us. This is pending customs clearance providing there are no unforeseen circumstances.
Bulky, multiple-item orders and oversized goods – such as, but not limited to lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables – will need to be transported by a freight forwarder specialist, being palletised and most often travelling via sea freight. Please note – Deliveries are to curb-side only and the delivery company will require assistance unloading larger items. Large/fragile/bulky items will be palletised and sometimes crated for protection during transit to you. On-site packaging removal and installation is not currently a service we offer, please ensure you have help on hand to assist with unpacking and installing the goods into situ upon delivery. We kindly ask that any pallet/crate wood and packaging is disposed of safely and in an environmentally friendly way. The freight costs depend on the value of the goods, their weight/volume and the country of delivery. Preparation of export documentation can sometimes cause delays (approximately 5-10 working days) whilst goods are awaiting dispatch from the Nest warehouse. Please be assured we do our very best to keep delays to a minimum.
All large and/or oversized and bulky deliveries to Brazil, Brunei, Chile & Nigeria will be to port only.
Unfortunately, we are unable to deliver all products listed on our website internationally for various reasons such as, but not limited to warranties, logistics and legal reasons. If your order is affected by this, we will contact you directly to discuss the options available to you.
International deliveries do not include customs or clearance fees, duties and taxes, road tax (applicable in Turkey; deliveries to Turkey can avoid this high rate road tax by purchasing additional premium delivery – air – which will then be charged at a lower customs fee) or quarantine and fumigation fees (mainly Australia) which are payable by the customer prior to delivery. Failure to make payment will result in delays (for which Nest cannot be held responsible) and ultimately the return of the goods and further costs accrued.
Deliveries are to curb-side only, on-site packaging removal and installation is not currently a service we offer therefore you may need help at the time of delivery to assist you with this. Where helping hands are unavailable, your local delivery agent may be able to offer you some assistance but please know that this is not guaranteed. If the delivery agent can help, you would need to arrange this service directly and this would be chargeable to you. Nest cannot help with these arrangements or payment, this is a separate agreement between you and the delivery agent locally.
Please note that from 1 July 2021, all orders travelling outside the UK will be subject to pay VAT at their country’s rate upon import. This will be payable along with the import fees and duty due on your order. It is your responsibility as the importer to ensure the correct rate of VAT and duty is paid upon import and we advise you to check the values of your country’s import rules and regulations with your local customs office.
Courier Dispatches UK (DPD)
You will receive a confirmation email and text message with tracking details for all courier dispatches.
Courier Dispatches European & International (TNT/Fedex)
You will receive a confirmation email with tracking details for all international courier dispatches.
European & International Freight Orders
You will receive a confirmation email from Nest’s own international logistics coordinator for all international freight orders travelling via air and/or sea once your goods have boarded the ship or plane for transit to you.
UK Dedicated Deliveries (Atlas of London)
Once the goods arrive in stock, Nest will email you with a notification and finalise any additional delivery details. Atlas will contact you directly to arrange a suitable day and time for all UK dedicated deliveries.
No. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest warehouse. We dispatch completed orders unless unforeseen circumstances occur. Please refer to section 8.3 of our Terms & Conditions.
Please note: We can look to split your order if some goods are needed before others, however additional charges may apply. Please speak to a member of the team for further information by emailing email@example.com or calling us on 0114 243 3000.
If the items you have ordered are in stock, these will be typicllay dispatched from our warehouse within 48 hours. A further 7-10 days may be required for palletising, documentation and collection if your order contains large/delicate/bulky items. If your goods are ‘made to order’, a production lead time as shown on the website will apply; an additional 2 weeks should be added to this for delivery from the brand to our Nest Warehouse.
For UK deliveries, your goods should typically arrive with you within 24 hours if travelling by courier or 2 weeks if travelling via our dedicated delivery partner.
For International orders, deliveries of smaller items will typically arrive with you within 4-10 days. For larger, fragile or bulky items, your goods should typically arrive with you within 4-6 weeks if travelling via sea freight or within 2 weeks if travelling via air freight.
For more information, please refer to section 8 of our Terms & Conditions.
No, unfortunately not. Your goods must be delivered to a place of residence or business address only. Please refer to section 8.4 of our Terms & Conditions.
No. All deliveries must be signed for unless you pre-arrange this with the courier at your own risk.
Each country has their own percentage rate. This information can be found at your local customs office. You as the customer are solely responsible for paying these fees.
Please note that from 1 January 2021 all orders travelling outside the UK will be subject to pay VAT at their countries rate upon import. This will be payable along with the duty due on your order. All our international orders are shipped according to the Incoterms® 2020 standards and travel by the Delivered At Place (DAP) term unless pre-agreed with you at the time of order.
It is your responsibility as the importer to ensure the correct rate of VAT and duty is paid upon import and we'd advise you to check the values your countries import rules and regulations with your local customs office.
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