We deliver around the world to over 100 countries within two to nine working days. Our standard UK delivery provides you with a 24 hour, fully trackable service to your front door (Monday-Friday) from our preferred delivery partners DPD Local and TNT Express.
Throughout the last few months, we have continued to process your orders as usual with minimal disruption. Goods in stock are prepared for dispatch within 24 working hours. However, our shipping partners are now seeing back-logs which may result in delays, in some cases these are more severe than others. This has been compounded by hold-ups at port due to Brexit and COVID-19. We continue to monitor this situation and we’re actively working as a team to ensure orders get to you as smoothly as possible.
We are now also experiencing inbound deliveries affected by the backlogs at ports and also the paperwork element of Brexit. Our suppliers are supportive and are looking at alternative options wherever they can to get the goods to us.
For those customers who have not yet received delivery of their goods, please do not panic. Rest assured, the brands and couriers are working hard to deliver your items to us at the earliest opportunity but are currently contending with the new import/export rules and procedures resulting in longer to wait than usual.
For all the latest information regarding how Brexit and COVID-19 may affect your order, please visit our dedicated Brexit page.
Please note: Nest.co.uk is a UK based company and therefore any UK customers (including Northern Ireland) will not be asked to pay any additional charges associated with customs duties, import taxes or VAT. These charges are absorbed by Nest as part of our own import processes. If you are based in the UK or Northern Ireland, you will only ever have to pay the RRP shown on the product page, and a delivery fee based on the items ordered and your location. Nest will never ask you to pay more on top of this.
If you have any queries or would like more specific information on your chosen products, please contact our Customer Care Team over the phone on 0114 243 3000, over email at email@example.com or via Live Chat. The Nest Customer Care Team are available Monday to Friday (excluding public holidays), 9 am to 5 pm (UK time).
Here are some of our frequently asked questions.
Courier Dispatches UK (DPD)
You will receive a confirmation email and text message with tracking details for all courier dispatches.
Courier Dispatches European & International (TNT)
You will receive a confirmation email with tracking details for all courier dispatches.
European & International Freight Orders
You will be notified shortly before dispatch for all international freight orders travelling by air and/or sea.
UK Dedicated Deliveries (Atlas of London)
Once the goods arrive in stock, Nest will email you with a notification and finalise any additional delivery details. Atlas will contact you directly to arrange a suitable day and time for all UK dedicated deliveries.
No. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest warehouse. They have been quality checked. We dispatch completed orders unless unforeseen circumstances occur.
The lead times are stated for each product plus 24 hours for UK standard deliveries and two to nine days transit time for international courier deliveries (depending on final destination.) Larger orders and bulky/oversized/fragile items travelling overseas will take between four to six weeks and will travel by sea. If premium shipping is chosen, your freight will travel by air and will take seven to ten days once dispatched from us.
No, unfortunately not. Your goods must be delivered to a place of residence or business address only.
No. All deliveries must be signed for unless you pre-arrange this with the courier at your own risk.
Each country has their own percentage rate. This information can be found at your local customs office. You as the customer are solely responsible for paying these fees.
Please note that from 1 January 2021 all orders travelling outside the UK will be subject to pay VAT at their countries rate upon import. This will be payable along with the duty due on your order. All our international orders are shipped according to the Incoterms® 2020 standards and travel by the Delivered At Place (DAP) term unless pre-agreed with you at the time of order.
It is your responsibility as the importer to ensure the correct rate of VAT and duty is paid upon import and we'd advise you to check the values your countries import rules and regulations with your local customs office.
No. Unfortunately, this is illegal.
For local customers, we offers a free collection service from our Sheffield warehouse. Collection is available between 8am and 4pm, Monday to Friday (excluding public holidays).
If you place your order before 5pm and the items you're ordering are in stock, you'll be able to collect them any time after 12 noon the very next day (Monday-Friday only). If you place an order for items that have a lead time but you wish to collect them, we will contact you as soon as they arrive with us and you'll be able to collect from our Sheffield warehouse straight away.
When you are ready to collect, please provide your order number and a form of identification as proof of purchase.
If you have any questions regarding this service, please call our Customer Care Team on 0114 243 3000 or email us at firstname.lastname@example.org.
Nest Distribution Centre
Units 6 & 7
Parkwood Business Park
75 Parkwood Road Sheffield
We are pleased to confirm that collection from the Nest warehouse is still available as a delivery option for local customers.
If you choose to collect your delivery from our warehouse, you will be asked to wait outside whilst your order is retrieved for you. We kindly ask that all visitors to our warehouse wear masks during their visit and follow the government guidelines regarding social distancing. Please sanitise your hands-on entry to the warehouse with the anti-bacterial/viral gel provided.
We offer three delivery options:
*Items that are in excess of 85kg and/or require delivery to the 3rd floor or higher will include additional surcharges, orders that include multiple large items may also incur additional surcharges – for large orders or orders that require delivery to the 3rd floor or higher please contact our Customer Care Team over email or over the phone on 0114 243 3000 who will be able to discuss this further with you.
This offers delivery right to your front door. If the destination is an apartment, flat or complex, the order will be delivered inside the entrance to the building. Our UK delivery partner is DPD Local for smaller orders. DPD Local will deliver between Monday and Friday and you can rest assured that your parcel is trackable at every stage. The typical delivery window is 24 hours from the day your items arrive at Nest (on working days only). Please note that many of our products have lead times associated with them which can be clearly seen on the product page.
All items purchased that are in stock will be sent out to you within one to two working days. All orders placed after 2pm (GMT) for in-stock items will be processed the next working day. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest warehouse and they have been quality checked.
If your order contains oversized, fragile and/or bulky items (as we deem appropriate and at our discretion), your order will be handled and delivered by our trusted delivery partner Atlas of London, who will contact you to arrange a suitable time (between Monday and Friday) to deliver your order. Atlas will provide you with a 3-hour time window for delivery.
There are 2 services Atlas provide:
Deliver to Door
This is a high-end courier service for all small / medium fragile items that require additional protection to a standard courier service, this is a standard service for all mirrors and items made of marble under the weight of 20kg.
The delivery team will deliver your items to your room of choice and remove all the packaging for you, if required all items will be assembled by the delivery team.
Our team will assess your goods on arrival to our warehouse and inform Atlas that assembly and packaging removal is required where deemed necessary.
On-site installation is regrettably not available for lighting products or for String shelving systems. It does not include electrical fitting for lighting, drilling or hanging mirrors and/or pictures.
Please ensure you check and measure access to your property and make us aware of any possible difficulties in delivering your order prior to dispatch. For example, lift sizes, internal doors and tight spaces.
Things to consider include:
If a property is a new build or in an awkward location, please provide accurate directions prior to delivery.
Please note: Customers are required to provide Atlas with 48hr notice to cancel an existing booking, failure to do so will result in the current delivery charge being payable to Atlas and also an additional charge for the re-arranged delivery. If no one is home to accept the delivery charge at the pre-agreed time, this will be classed as a Failed Delivery and a Failed Delivery Charge will be payable.
Such factors may require alternative delivery methods which may incur additional charges. If you have any concerns regarding delivery access, please call us on 0114 243 3000.
Additional services Atlas provide include the below. If required, Nest will obtain a quote for the required service:
Window delivery / Balcony delivery – For items that cannot fit into the room of choice through conventional delivery means. Delivery would be via a platform hoist or crane.
Access Checks – This includes a site visit to determine if sofas, sofa beds, dining tables etc., fit into destination property.
Lead times on the product page are for UK mainland delivery only. Europe and worldwide destinations will take longer. Our standard shipping on small items will mean your items will arrive with you within two to nine working days (depending on the final destination) and providing your items are in-stock and being delivered by our preferred courier partner's TNT Express and DPD Local.
Our standard shipping for larger orders, fragile and bulky/oversized items that are unable to be delivered by courier ensures your goods will arrive four to six weeks after they’ve been dispatched from us. Your order will be palletised and will travel by sea freight once dispatched from Nest and pending customs clearance. Bulky, multiple item orders and oversized goods - like lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables - need to be transported by a freight forwarder specialist, often travelling by sea freight. The freight costs depend on the value of the goods, their weight/volume and the country of delivery. The delivery timescales for these items can range from 30 to 45 days. Preparation of export documentation can sometimes cause delays (approximately five to ten working days) whilst goods are awaiting dispatch from the Nest warehouse. Please be assured we do our very best to keep delays to a minimum.
Please note: all international deliveries are curb-side only and the delivery company will require assistance unloading larger items.
This ensures your goods are delivered to you within two weeks – anywhere in the world - once dispatched from Nest and pending customs clearance. Size restrictions apply. Full insurance against damage or loss is included with Premium delivery, however with this method of shipping tracking is not available as standard. (If your order is suitable for delivery with our trusted delivery partner TNT, tracking will be available.) Your goods will travel by air or road freight, depending upon the size of your order and the delivery destination.
As we have a very large range of products which vary in size, shape and weight our international delivery charges are sometimes subject to change. In these cases, we will contact you with the confirmed delivery charge and discuss the shipping options with you.
International deliveries do not include customs & clearance fees, duties and taxes, road tax (applicable in Turkey; standard deliveries to Turkey can avoid this high rate road tax by purchasing premium delivery – air - which will then be charged at a lower customs fee) or quarantine and fumigation fees (mainly Australia) which are payable by the customer prior to delivery. Failure to make payment will result in delays (of which Nest cannot be held responsible) and ultimately the return of the goods and further costs accrued.
All large and/or over-sized and bulky deliveries to Brazil, Brunei, Chile & Nigeria will be to port only.
Please ensure you are familiar with your countries import rules and regulations. If you are unsure please contact your local customs office for more information. On-site installation is not currently available for international orders.
All international deliveries are curb-side only and the delivery company will require assistance unloading larger items.
Unfortunately, we are unable to deliver all products listed on our website internationally for various reasons such as warranties, logistics and legal reasons. If your order is affected by this, we will contact you directly to discuss the options available to you.
Please note: all our international orders are shipped according to the Incoterms® 2020 standards and typically travel by the Delivered At Place (DAP) term.
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