We deliver around the world to over 100 countries within two to nine working days. Our standard UK delivery provides you with a 24 hour, fully trackable service to your front door (Monday-Friday) from our preferred delivery partners DPD Local and TNT Express.
Due to the COVID-19 coronavirus pandemic, some of our brands are experiencing delays in production and shipping on certain products. Please be aware that this may affect order times.
We have been working closely with our delivery partners, who likewise have been working hard to ensure the safety of their teams. For customers self-isolating, instructions can be left in our checkout process should you wish us to leave your delivery in a safe place.
If you have any queries or would like more specific information on your chosen products, please contact our Customer Care Team over the phone on 0114 243 3000, over email at firstname.lastname@example.org or via Live Chat. The Nest Customer Care Team are available Monday to Friday (excluding public holidays), 9 am to 5 pm (GMT).
Here are some of our frequently asked questions.
You will receive a confirmation email with tracking details for all courier dispatches. We will contact you directly to arrange a suitable day and time for all UK dedicated deliveries. You'll be notified shortly before dispatch for all international freight orders travelling by air and/or sea.
No. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest warehouse. They have been quality checked. We dispatch completed orders unless unforeseen circumstances occur.
The lead times are stated for each product plus 24 hours for UK standard deliveries and two to nine days transit time for international courier deliveries (depending on final destination.) Larger orders and bulky/oversized/fragile items travelling overseas will take between four to six weeks and will travel by sea. If premium shipping is chosen, your freight will travel by air and will take seven to ten days once dispatched from us.
No, unfortunately not. Your goods must be delivered to a place of residence or business address only.
No. All deliveries must be signed for unless you pre-arrange this with the courier at your own risk.
Each country has their own percentage rate. This information can be found at your local customs office. You as the customer are solely responsible for paying these fees. Please ensure you are familiar with your countries import rules and regulations and contact your local customs office for more information.
No. Unfortunately, this is illegal.
We offer three delivery options:
This offers delivery right to your front door. If the destination is an apartment, flat or complex, the order will be delivered inside the entrance to the building. Our UK delivery partner is DPD Local for smaller orders. DPD Local will deliver between Monday and Friday and you can rest assured that your parcel is trackable at every stage. The typical delivery window is 24 hours from the day your items arrive at Nest (on working days only). Please note that many of our products have lead times associated with them which can be clearly seen on the product page.
All items purchased that are in stock will be sent out to you within one to two working days. All orders placed after 2pm (GMT) for in-stock items will be processed the next working day. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest warehouse and they have been quality checked.
If your order contains oversized, fragile and/or bulky items (as we deem appropriate and at our discretion), your order will be handled and delivered by our trusted delivery partner Furdeco, who will contact you to arrange a suitable time (between Monday and Friday) to deliver your order. Furdeco will provide you with a 3 hour time window for delivery. The delivery team will deliver your items to your room of choice and remove all the packaging for you (unless otherwise stated).
Our team will assess your goods on arrival to our warehouse and inform Furdeco that assembly and packaging removal is required where deemed necessary. This service would include room of choice delivery, assembly, and removal of all packing materials. If you would prefer for assembly to be guaranteed, please contact our Customer Care Team over email at email@example.com or over the phone on 0114 243 3000 who will be able to discuss this further with you. Please note: any item that weighs in excess of 85kg will be delivered to the ground floor only.
On-site installation is regrettably not available for lighting products or for deliveries outside the UK. It does not include electrical fitting for lighting, drilling or hanging mirrors and/or pictures. Please ensure you check and measure access to your property and make us aware of any possible difficulties in delivering your order prior to dispatch. For example, lift sizes, internal doors and tight spaces.
Things to consider include:
If a property is a new build or in an awkward location, please provide accurate directions. If the Furdeco drivers are unable to locate the property using the postcode confirmed, and you do not respond to Furdeco’s attempts to contact you by phone, this will be a Failed Delivery and the Failed Delivery Charge will be payable.
Such factors may require alternative delivery methods which may incur additional charges. If you have any concerns regarding delivery access please call us on 0114 243 3000.
Lead times on the product page are for UK mainland delivery only. Europe and worldwide destinations will take longer. Our standard shipping on small items will mean your items will arrive with you within two to nine working days (depending on the final destination) and providing your items are in-stock and being delivered by our preferred courier partner's TNT Express and DPD Local.
Our standard shipping for larger orders, fragile and bulky/oversized items that are unable to be delivered by courier ensures your goods will arrive four to six weeks after they’ve been dispatched from us. Your order will be palletised and will travel by sea freight once dispatched from Nest and pending customs clearance. Bulky, multiple item orders and oversized goods - like lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables - need to be transported by a freight forwarder specialist, often travelling by sea freight. The freight costs depend on the value of the goods, their weight/volume and the country of delivery. The delivery timescales for these items can range from 30 to 45 days. Preparation of export documentation can sometimes cause delays (approximately five to ten working days) whilst goods are awaiting dispatch from the Nest warehouse. Please be assured we do our very best to keep delays to a minimum.
This ensures your goods are delivered to you within two weeks – anywhere in the world - once dispatched from Nest and pending customs clearance. Size restrictions apply. Full insurance against damage or loss is included with Premium delivery, however with this method of shipping tracking is not available as standard. (If your order is suitable for delivery with our trusted delivery partner TNT, tracking will be available.) Your goods will travel by air or road freight, depending upon the size of your order and the delivery destination.
As we have a very large range of products which vary in size, shape and weight our international delivery charges are sometimes subject to change. In these cases, we will contact you with the confirmed delivery charge and discuss the shipping options with you.
International deliveries do not include customs & clearance fees, duties and taxes, road tax (applicable in Turkey; standard deliveries to Turkey can avoid this high rate road tax by purchasing premium delivery – air - which will then be charged at a lower customs fee) or quarantine and fumigation fees (mainly Australia) which are payable by the customer prior to delivery. Failure to make payment will result in delays (of which Nest cannot be held responsible) and ultimately the return of the goods and further costs accrued.
All large and/or over-sized and bulky deliveries to Brazil, Brunei, Chile & Nigeria will be to port only.
Please ensure you are familiar with your countries import rules and regulations. If you are unsure please contact your local customs office for more information. On-site installation is not currently available for international orders.
All international deliveries are curb-side only and the delivery company will require assistance unloading larger items.
Unfortunately, we are unable to deliver all products listed on our website internationally for various reasons such as warranties, logistics and legal reasons. If your order is affected by this, we will contact you directly to discuss the options available to you.
Please note: all our international orders are shipped according to the Incoterms® 2020 standards and typically travel by the Delivered At Place (DAP) term.
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