Free UK delivery*

*We're offering FREE delivery on orders within the UK.  This offer excludes all Outlet items. If your order does not qualify then shipping charges will be calculated at the checkout and will be based on size, weight and destination. 

Browse: Furniture, Lighting, Sofas & Lounge Chairs & Accessories

We deliver around the world to over 100 countries within 2-9 working days.

Our standard UK delivery is more than standard and provides you with a 24 hour fully trackable service to your front door from our preferred delivery partners DPD Local and TNT Express.

Our delivery charges are calculated by volume, weight and destination country. We do our best to keep our delivery charges as competitive as possible.

Delivery FAQs

1. When will I know when my goods have been dispatched?
You will receive a confirmation email with tracking details for all courier dispatches. We will contact you directly to arrange a suitable day and time for all UK dedicated deliveries. You'll be notified shortly before dispatch for all International freight orders travelling by air and/or sea.

2. Do you deliver items separately?
No. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the warehouse and they have been quality checked.

We dispatch completed orders unless unforeseen circumstances occur.

3. When can I expect to receive my order?
The lead times are stated for each product plus 24 hours for UK standard deliveries and 2-9 days transit time for International courier deliveries (depending on final destination country). Larger orders and bulky/oversized/fragile items travelling overseas will take between 4-6 weeks and will travel by sea. If premium shipping is chosen your freight will travel by air and will take 7-10 days once dispatched from us.

4. Can you deliver to a hotel/public space?
No, unfortunately we cannot. Your goods must be delivered to a place of residence or business address only.

5. Can my order be left in the garden/porch/shed/bin?
No. All deliveries must be signed for unless you pre-arrange this with the courier at your own risk.

6. What does the International goods in transit insurance include?
The insurance will cover you for a replacement item if damaged or lost.

7. How much will the duties and taxes be for my International delivery?
Each country has their own percentage rate, this information can be found at your local customs office. You as the customer are solely responsible for paying these fees. Please ensure you are familiar with your countries importing rules and regulations and contact your local customs office for more information.

8. Can you lower the invoice value for customs purposes?
No, this is illegal.

UK Mainland Deliveries

We offer three delivery options:

• Standard delivery by courier - for smaller items

• Delivery Service - for oversized, fragile & bulky items

• Delivery and on-site installation

Standard delivery by courier* is anything but standard.

It offers delivery right to your front door (if the destination is an apartment, flat or complex, the order will be delivered inside the entrance to the building).

Our UK delivery partner is DPD Local for smaller orders and you can rest assured that your parcel is trackable at every stage.

The typical delivery window is 24 hours from the day your items arrive at (please note that many of our products have lead times associated with them which can be clearly seen on the product page).

All items purchased that are in stock will be sent out to you within 1 to 2 days. All orders placed after 2pm (GMT) for in-stock items will be processed the next working day.

If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the warehouse and they have been quality checked.

*Standard delivery does not include assembly or unpacking. Occasionally the delivery company may require assistance unloading larger items. Delivery Service - for oversized, fragile & bulky items*

If your order contains oversized, fragile and/or bulky items, your order will be handled and delivered by our own dedicated delivery team.

We will call you to arrange a suitable time to deliver your order.

Your order will be delivered in our branded delivery van by our trained 2 man delivery team, who will deliver your items to your room of choice and remove all the packaging for you.

*as we deem appropriate and at our discretion.

Delivery and on-site installation* is available for an additional fee. The fee will depend on the delivery location and how long the installation will take to complete.

It includes a delivery appointment, room of choice delivery, assembly, installation and removal of all packing materials.

We will contact you once your order is complete to arrange a suitable date and time.

Please ask your sales assistant if you're interested in this service or email for a quote.

*On-site installation is not available for lighting products or for deliveries outside the UK and does not include electrical fitting for lighting, drilling or hanging mirrors and/or pictures.

Please ensure you check and measure access to your property and make us aware of any possible difficulties in delivering your order prior to dispatch. For example lift sizes, internal doors and tight spaces.

Consider things such as:

• Red routes and parking restrictions

• Delivery access and size restrictions

• Suitable access to the property

• Restricted access to the property and time restrictions

Such factors may require alternative delivery methods which may incur additional charges. If you have any concerns regarding delivery access please call us on 0044 114 243 3000.

International Shipping Details

Lead times on the product page are for UK mainland delivery. Europe and Worldwide destinations will take longer.

Our standard shipping on small items, will mean your items will arrive with you within 2-9 working days (depending on the final destination country) and providing your items are in-stock and being delivered by our preferred courier partner's TNT Express and DPD Local.

Our standard shipping for larger orders, fragile and bulky/oversized items that are unable to be delivered by courier ensures your goods will arrive 4-6 weeks* after they’ve been dispatched from us. Your order will be palletised and will travel by sea freight.

Our premium shipping ensures your goods are delivered to you within 2 weeks** – anywhere in the world! This is a fully trackable service that also includes full insurance against damage or loss. Your order will be palletised and will travel by air freight.

As we have a very large range of products which vary in size, shape and weight our international delivery charges are sometimes subject to change. In these cases we will contact you with the confirmed delivery charge and discuss the shipping options with you.

Please note: Delivery times do not include the time it takes for your order to be made.

All orders placed after 2pm (GMT) for in-stock items will be processed the next working day.

*once dispatched from and pending customs clearance. Bulky, multiple item orders and oversized goods, like lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables, need to be transported by a freight forwarder specialist, often travelling by sea freight. The freight costs depend on the value of the goods, their weight/volume and the country of delivery. The delivery timescales for these items can range from 30 to 45 days in some cases. Preparation of export documentation can sometimes cause delays (approximately 5-10 working days) whilst goods are awaiting dispatch from the warehouse, we do our very best to keep delays to a minimum.

**once dispatched from and pending customs clearance. Size restrictions apply.

International deliveries do not include customs & clearance fees, duties & taxes, road tax (applicable in Turkey*) or quarantine and fumigation fees (mainly Australia) which are payable by the customer prior to delivery. Failure to make payment will result in delays (of which Ltd cannot be held responsible) and ultimately the return of the goods and further costs accrued.

*Standard deliveries to Turkey can avoid this high rate road tax by purchasing premium delivery (air) which will then be charged at a lower customs fee.

All large and/or over-sized and bulky deliveries to Brazil, Brunei, Chile & Nigeria will be to port only.

For imports into the USA you will need to be aware of the Importer Security Filing (ISF) Rule more commonly known as the 10+2 Rule and you must ensure you've appointed a Power of Attorney in order to clear your goods through customs.

Please ensure you are familiar with your countries importing rules and regulations and if you are unsure please contact your local customs office for more information.

On-site installation is not currently available for international orders.

All international deliveries are curb-side only and the delivery company will require assistance unloading larger items.

If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the warehouse and they have been quality checked.

Unfortunately we are unable to deliver all products listed on our website internationally for various reasons such as warranties, logistics and legal reasons. If your order is affected by this we will contact you directly to discuss the options available to you.

Please note: all our international orders are shipped according to the Incoterms® 2010 standards and typically travel by the Delivered At Place (DAP) term.