Customer Care Support
Were you born to delight customers?
Will you go that extra mile to ensure our customers are given a service that is as high quality as the furniture, lighting and home accessories they are buying?
Can you respond empathically to a customer’s needs?
If so read on...
You'll take the time to talk to people, build a genuine rapport and identify exactly what it is that they want and need.
You will become a reference point for our customers; someone they will trust and return to in order to use your expertise to suggest suitable products, alternatives and add-ons; building up a solid relationship with our customers, both new and retained.
What's Nest.co.uk all about?
Nest.co.uk is one of the UKs leading online interior stores selling to an international market.
We find beauty you can sit on, sculptures you can eat at and investments you can relax on. We don’t do trendy, we don’t do this season’s look, we do forever fabulous.
Established in 2002 following a round-the-world trip to find the most outstanding and beautiful products on offer globally, the company now sells some of the most sought after brands in furniture, lighting and homeware.
OK, so what will you be doing?
You will be responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business for B2C sales.
You will be at the central hub of our tight knit team, caring for the customer during the full sales cycle, including after sales calls. Dealing with customer enquiries with confidence and the ability to build a good rapport, leading to the delight of the customer.
Growing and managing the customer database and recording the customer data including touch points and contact made in Pipedrive/Sprint.
Caring for customers who have placed an order through our website by dealing with phone enquiries and talking to customers through our online livechat system.
Creating quotes and proforma invoices and facilitating order processing and requesting and sending out samples. Speaking with our brand partners with regards to lead times and product availability.
And of course, any other tasks as deemed necessary by management.
You will need to:
- Be a natural and agile team player
- Be efficient, assertive and have quick decision making capability
- Have excellent communication (oral and written) skills
- Be well organised with excellent follow up
- Be energetic, motivated and tenacious
- Have a passion for our products and for exceptional customer service standards
You’ll be based at the Nest.co.uk head office in Sheffield, very occasional travel will be required for training.
You will receive support by senior management and comprehensive sales training will be provided as well as the opportunity to attend self-development events.
The nitty gritty
- Salary: £16,500pa
- Location: 9 Parkway Rise, Sheffield S9 4WQ
- Start date: January / February 2017
- Core Hours: 8.45am till 5.30pm
- Holiday: 20 days plus 8 Bank Holiday days
- Pension (subject to eligibility)
- Access to Perkbox
- Bonus holiday on your birthday
- Free parking on-site
To apply you must have energy and drive in abundance and be remarkable – it’s not negotiable.
So prove this to us by answering the following three questions and send them to us by video.
- Describe your most memorable day to date
- What makes you smile and why?
- If you were an item of timeless classic design, what would you be and why?
Send your video along with your CV and a covering letter to Head Of Customer Care, Sally Potter at email@example.com
Want to know more, then why not give Sally a call on 0114 243 3000 or pop into our showroom and see what we’re all about.