If you have any questions about a product you have seen on our website, want some free advice from one of our interiors experts or have an enquiry about anything else, you're in the right place. Please see the information below.
Our customer services team are available Monday to Friday from 8.30am until 5pm. If you have any questions, please get in touch:
Tel: 0114 243 3000. Select option 3
9 Parkway Rise
At Nest, we're dedicated to supporting original design. Everything on our site is authentic and bears the maker's mark. We stand behind the quality of everything we sell whilst your satisfaction with our products and service is paramount to us. Nest makes every effort to select and sell products made of the highest-grade materials, built by specially selected manufacturers to exacting standards.
If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you.
Please see Terms and Conditions for how to return your goods and receive a refund.
Please see our delivery page for all the information you'll need about our various delivery services and what you can expect.
We occasionally use these to give you exclusive offers and discounts. Each promotional code will be unique to a specific offer and can be redeemed online during the checkout process. You will need to enter your promo code on the checkout page under your order details. You will see the words, 'Got a promotional code?' Click on this and enter your code in the box that appears and then click the arrow. Once you've done this, it will apply the discount to your order. You'll be able to check this underneath as the discount value will be listed and the price of your goods amended. You must enter the promo code when you are checking out as it cannot be applied later.
Unfortunately promotional codes cannot be used alongside Apple Pay due to a different checkout process. Please use an alternative payment method to apply your promotional code discount.
Occasionally certain brands will be excluded from these offers. Please refer to the offer terms and conditions for a list of brand exclusions.
If you are having problems with a promo code please get in touch
How do I receive a Gift Card?
Once your order has been processed and we have taken payment, the electronic Gift Card will be emailed to the email address you have entered. You will not receive anything in the post for the Gift Cards that you order. Your order will usually be processed within 30 minutes.
How do I give the Gift Card to the recipient?
A Nest Gift Card can be delivered to your chosen recipient straight to their email inbox immediately or on a specified date of your choice. Nest Gift Cards are valid for 24 months from the date of purchase.
I am the recipient of a Nest Gift Card, how do I redeem it?
Nest Gift Cards can be used to purchase any product, online at Nest.co.uk with no exceptions. Select the item(s) you wish to purchase and add them to your basket. To apply the Gift Card, simply input the code on the payment page of the checkout. Then complete your checkout procedure as normal.
I have paid for an order using a Nest Gift Card. What happens if I want to return my order?
For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Nest Gift Card, any refund will be issued back to the Gift Cards to the same value.
You can find more details on our returns policy here.
I have lost a Nest Gift Card. What do I do?
If you are the recipient of a Nest Gift Card, please ask the purchaser if they still have the details of your Gift Card on email. If not, please ask the purchaser to contact our Customer Care Team by email at firstname.lastname@example.org, over the phone on 0114 243 3000 or via Live Chat. They may be able to reissue your Gift Card. Please note that we can only re-issue Gift Cards that have not been redeemed and the original expiry date will still apply.
Can I return my Nest Gift Card?
Nest Gift Cards cannot be returned or refunded, except in accordance with your statutory rights. The value of the Gift Card cannot be converted back to cash.
Available to UK residents only.
Nest Gift Cards are issued in GBP Pounds only.
Nest Gift Cards cannot be used to purchase other Nest Gift Cards.
Can only be purchased on their own and not with other products.
Yes we do, please sign up for a Nest Contracts account or call our sales team on 0114 243 3000.
It depends on where your goods are getting shipped to. If we're shipping outside the European Union (EU) then you won't have to pay United Kingdom (UK) Value Added Tax (VAT).
If we are shipping your goods to the EU you will have to pay UK VAT on your goods. The prices on our website will reflect this at the checkout.
You will not pay UK VAT if we're shipping to these countries:
Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, Croatia, Cuba, Egypt, Faroe Islands, Former Yugoslav Republic of Macedonia (FYROM), Georgia, Gibraltar, Hong Kong, Iceland, India, Israel, Japan, Kazakhstan, Liechtenstein, Malaysia, Mexico, Moldova, Monaco, Montenegro, Morocco, New Zealand, Norway, Oman, Panama, Paraguay, Peru, Philippines, Qatar, Republic of Korea, Russian Federation, San Marino, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Ukraine, United Arab Emirates, United States of America, Uruguay, Venezuela, Vietnam and Yemen.
You will pay UK VAT if we're shipping to these countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden and the United Kingdom.
If you are a business and wish to make a purchase you must have a valid company registration number which our accounts department will verify with HM Customs & Excise in the UK.
We currently accept payments through Visa, MasterCard, Maestro, American Express (GBP only), PayPal and Apple Pay.
If you wish to cancel an order before the order has been processed please email us at email@example.com as quickly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions in ‘About returns and refunds' in our Terms and Conditions
Where an item is labelled made to order this means that this item will be made specifically for you by the supplier.
We are unable to offer refunds or exchanges once an order has been placed if:
We apologise for any inconvenience this may cause, but rest assured, your item will be expertly crafted from the finest materials just for you.
We are sorry you have not yet received your order. We provide estimated production time frames to give you guidance on when your order is expected to arrive. However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable.
We will try to give you as much notice as we can if a delay has affected your order. If you would like an update on your order status, please email us at firstname.lastname@example.org or call to speak with customer services 0114 243 3000 and select option three.
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