Tel: 0114 243 3000 - option 1
Live chat: Available 9am-5pm (UK time) Monday to Friday; click on the speech bubble in the bottom right-hand corner of your screen.
Throughout the last few months, we have continued to process your orders as usual with minimal disruption, and the situation continues to improve.
Our shipping partners are still seeing hold-ups for both inbound and outbound deliveries in some cases, but these are now minimal. We continue to monitor this situation and we’re actively working as a team to ensure orders get to you as smoothly as possible.
For more information visit our dedicated Brexit page.
Please note: Nest.co.uk is a UK based company and therefore any UK customers (including Northern Ireland) will not be asked to pay any additional charges associated with customs duties, import taxes or VAT. These charges are absorbed by Nest as part of our own import processes. If you are based in the UK or Northern Ireland, you will only ever have to pay the RRP shown on the product page, and a delivery fee based on the items ordered and your location. Nest will never ask you to pay more on top of this.
Our dedicated customer services team are available 9am–5pm (UK time) Monday to Friday.
If you have any questions or queries regarding an existing order, please contact us quoting your Nest web order number and our team will be in touch within 24 hours (excluding weekends).
Tel: 0114 243 3000 - option 2
Live chat: Available 10am-5pm (GMT) Monday to Friday; click on the speech bubble in the bottom right hand corner of your screen.
9 Parkway Rise
Registered in England no. 04709529
VAT registration no. GB813877310
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