Welcome to the Nest.co.uk Ltd website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service team by email, or call us on 0114 243 3000 (UK) or 00 44 114 243 3000 (INTL) between 9am – 5.30pm.

We reserve the right to change this website and correct or update information (including product information) on it at any time without notice.

Ordering

Shopping online at Nest.co.uk Ltd is a fast and secure process.

When you have found a product that you wish to buy, just click on the ‘buy’ icon to add it to your order (you will not have committed to buy at this stage).

You can verify the items in your order at any time throughout your shopping session by clicking the ‘View Order’ link

You won’t have to buy the items and you can still cancel the order at this point in time. Should you wish to amend your selection, simply click on the ‘remove’ icon by the product you do not require in the ‘View Order’ page, the page will then automatically refresh itself.

To continue shopping, click on the ‘Continue Shopping’ icon.

To complete your purchases, click on the ‘Checkout’ icon.

Your credit card, debit card or Paypal details will then be required together with confirmation of the delivery address. Nest.co.uk Ltd currently accepts Visa, MasterCard, Maestro, American Express, Paypal and Bank Transfer payments (Bank Transfer payments are only accepted in GBP£).

If you have any questions or would like product advice from an experienced interiors consultant, please call 0114 243 3000 (UK), 00 44 114 243 3000 (INTL) and select option 1 or email shop@nest.co.uk.

Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order.

Your order represents an offer by you to purchase goods from us.

Please note it is the customer’s responsibility to check the confirmatory email and notify us immediately of any errors at customerservices@nest.co.uk

A follow up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on customerservices@nest.co.uk or call 0114 243 3000 (UK), 00 44 114 243 3000 (INTL). Please be ready to quote your order number.

If the order has already been acted upon you will need to follow the instructions under ‘Refunds and returns’.

There are some products which we cannot cancel, refund or exchange, including all made to order items.

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless we receive written notification stating your reasons within 48 hours of the order being placed.

This does not affect your statutory rights.

Product information

All prices are quoted in British pounds sterling and are inclusive of UK Value Added Tax but exclude delivery charges. The prices set out on our site are VAT inclusive.

For all countries outside the European Union (EU), VAT is automatically removed at the checkout.

If the price quoted on the website is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and explain the circumstances surrounding such cancellations and we will make a full refund.

We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations.

We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may vary from that shown.

For all items made from natural products, such as leather or wood, it is not possible to guarantee items will have the same colour, shade and pattern or finish as items viewed on the website, due to the inherent nature of such products. Also, we cannot guarantee to match goods exactly which have been ordered at different times.

For glass items, any imperfection is to be considered as a distinguishing feature of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections.

Security of shopping

Rest assured that the security of your personal data is our highest priority.

All credit card payments are processed through PayPoint which utilises a 2048-bit SSL security system. The nest.co.uk website has a certificate issued by GlobalSign guaranteeing that your transactions are secure.

Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear somewhere within the browser window dependant on the browser you are using and you will also see the address bar turn green. This indicates that the site is secure. You can click on the padlock to see more information.

Delivery

Charges for postage and packing will be determined at the time of order. Please see our Delivery page for details.

All orders placed after 2pm (GMT) for in-stock items will be processed the next working day.

Our preferred delivery partners are TNT Express.

We will deliver the goods ordered to the address you provided to us when you placed your order online.

We aim to dispatch all items within the lead times stated on the website. Special order items will take longer to deliver.

If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest.co.uk warehouse and they have been quality checked.

You will be notified by email once your goods have been dispatched from our warehouse at Nest.co.uk Ltd. All UK deliveries will be between Monday to Friday during the hours of 8am and 6pm. Please note that additional costs will be incurred for specified time deliveries.

All products will be sent by courier dispatch or recorded delivery and will therefore require a signature upon receipt.

Please note it may not be possible for us to deliver to some locations.

Should delivery time be delayed we do not accept liability of any consequential loss. We will contact you if there is a delay or items are out of stock.

Goods delivered overseas may be subject to import duties and taxes including customs & clearance fees, duties & taxes, road tax (applicable in Turkey*) or quarantine and fumigation fees (mainly Australia). Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and Nest.co.uk Ltd has no control or liability for them. Failure to make payment will result in delays (of which Nest.co.uk Ltd cannot be held responsible) and ultimately the return of the goods and further costs accrued.

For all European and international orders, your goods are automatically covered against loss. However we do recommend you take out goods in transit insurance to cover against damage during transportation and delivery. This can be purchased at the checkout.

Bulky, multiple item orders and oversized goods, like lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables, need to be transported by a freight forwarder specialist, often travelling by seafrieght. The freight costs depend on the value of the goods, their weight and the country of delivery. The delivery timescales for these items can range from 30 to 45 days in some cases.

From the moment a carrier attempts to deliver the goods, they are your responsibility and you have to accept the goods when they are ready to be delivered.

Normally deliveries do not include unpacking, assembly or installation. However, with prior agreement, we can offer a complete on-site installation service. The cost is based on an average charge of 5% of your total order with a minimum charge of £245.00 (plus UK VAT). This service is not available for lighting products and does not include electrical fitting, drilling or hanging mirrors and/or pictures or for deliveries outside the UK.

If you would like a quotation in advance, please email customerservices@nest.co.uk or call 0114 243 3000 (UK), 00 44 114 243 3000 (INTL) - option 1.

All delivery times are only estimates and not actual dates, Nest.co.uk Ltd is not held liable for any change in delivery times once an order has been placed.

Storage

Free storage is available in the Nest.co.uk Ltd warehouse for a period of four weeks from the date of delivery into our warehouse.

If storage is required for longer than this period, a holding fee of 2% of the overall sale total for each week over the initial four week period will be charged.

Retention of title

The customer agrees that title shall transfer to the customer only when the goods have been paid for in full.

Circumstances beyond our control

We reserve the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of Nest.co.uk Ltd and we shall not be held liable for any breach of contract resulting from such an event.

Refunds and Returns

International refunds

All refunds will be refunded for the equivalent amount taken in the currency you used when you placed the original order, for example, if you paid in US Dollars your refund will be in US Dollars, but, due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.

Goods made to order

All goods that are made to order are clearly labelled as such on our website.

For goods made to order we will not be able to change orders, make a refund or exchange any item.

You should only order if you are sure that the item and finish is right for your needs as you will not be able to change the order.

Also you should be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

We have no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the item/s.

Our specially trained staff check your furniture and/or lighting to make sure it’s up to our very high standards before we dispatch it to you, so damage is rare. However, if your purchase is damaged or defective you need to follow the following procedure:

Goods made to order items - damaged or faulty returns procedure

1. Please inspect your purchases immediately upon receipt. If your purchase is damaged you need to contact us within 24 hours of receipt, sending us a couple of photos of the damage. No claim for replacement can be made after 24 hours.

2. Any claim regarding an item/s damaged or defective must be made initially by telephone or email.

3. Our team will assess the damage and if approved will order you a replacement or repair (where applicable).

4. The damaged item/s must be returned to Nest.co.uk Ltd within 7 working days.

5. The cost of returning the product(s) will be your responsibility and you must insure the transit of the products.

6. Where items are large or fragile (as determined by Nest.co.uk Ltd) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the customer.

7. In all cases the product(s) must be adequately packed and in the original packaging to prevent further damage. And you must write the original web order number clearly on the packaging.

Returns address and contact details:

Nest.co.uk Ltd - Distributon Centre
Unit 9 Parkwood Business Park
75 Parkwood Road
Sheffield
S3 8AL
United Kingdom

email: customerservices@nest.co.uk
Tel: 0114 243 3000 (UK) or 00 44 114 243 3000 (INTL) – select option 1

Standard items - damaged or faulty returns procedure

Our specially trained staff check your furniture and/or lighting to make sure it’s up to our very high standards before we dispatch it to you, so damage is rare. However, if your purchase is damaged or defective you need to follow the following procedure:

1. Please inspect your purchases immediately upon receipt. If your purchase is damaged you need to contact us within 24 hours of receipt, sending us a couple of photos of the damage. No claim for replacement can be made after 24 hours.

2. Any claim regarding an item/s damaged or defective must be made initially by telephone or email.

3. Our team will assess the damage and if approved will order you a replacement or repair (where applicable).

4. The damaged item/s must be returned to Nest.co.uk Ltd within 7 working days.

5. The cost of returning the product(s) will be your responsibility and you must insure the transit of the products.

6. Where items are large or fragile (as determined by Nest.co.uk Ltd) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the customer.

7. In all cases the product(s) must be adequately packed and in the original packaging to prevent further damage. And you must write the original web order number clearly on the packaging.

Returns address and contact details:

Nest.co.uk Ltd - Distributon Centre
Unit 9 Parkwood Business Park
75 Parkwood Road
Sheffield
S3 8AL
United Kingdom

email: customerservices@nest.co.uk
Tel: 0114 243 3000 (UK) or 00 44 114 243 3000 (INTL) – select option 1

Standard items – returns procedure for items that are non-damaged (excludes all made to order items)

1. A written notice by email confirming your cancellation is required and the goods must be returned in perfect condition within 7 days of receipt of the goods along with your order reference number.

2. Where items are large or fragile (as determined by Nest.co.uk Ltd) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the customer.

3. The cost of returning the product(s) will be your responsibility and you must insure the transit of the products. If the goods are returned damaged no refund will be issued.

4. As soon as we receive notice of your cancellation we will refund the cost of the goods (minus any delivery charges). We will provide the refund within 30 days from the receipt of the notice of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount refunded to you. Credit card, Paypal and bank transfer orders will receive a refund back to the original method of payment.

5. In all cases the product(s) must be adequately packed and in the original packaging to prevent damage. And you must write the original web order number clearly on the packaging.

Returns address and contact details:

Nest.co.uk Ltd - Distributon Centre
Unit 9 Parkwood Business Park
75 Parkwood Road
Sheffield
S3 8AL
United Kingdom

email: customerservices@nest.co.uk
Tel: 0114 243 3000 (UK) or 00 44 114 243 3000 (INTL) – select option 1

Cancellation by us

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area.

General

Liability

We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed.

We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge).

If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 24 hours of receipt of the goods in question.

We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.

If you do not receive the goods you ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the date on which you ordered the goods.

Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or any other statutory rights. Nothing in this agreement shall limit Nest.co.uk Ltd's liability for death or personal injury caused by our negligence or breach of duty.

Copyright Statement

This website is owned and operated by Nest.co.uk Ltd. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without prior written permission of Nest.co.uk Ltd.

Our Nest.co.uk Ltd logo became a registered trademark (trademark number: 2436785) with the Intellectual Property Office (IPO) on the 26 October 2006).

Please be aware that each of the various trademarks, product names etc. represented on our website is the property of their individual owner-companies.

Data protection and privacy

We are committed to protecting your privacy. The information we collect about you in order to process your order will only be used lawfully in accordance with the Data Protection Act 1998. We will not wilfully disclose any confidential information without your prior permission and your details will not be passed onto a third party for their use in promotional purposes.

We will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority.

Your personal details may only be disclosed to other reputable third parties only for the purpose of processing your order. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.


Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:

Nest.co.uk Ltd
9 Parkway Rise
Sheffield
S9 4WQ
United Kingdom

All notices from us to you will be displayed on our website from time to time.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Governing law

These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.

Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and data protection and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by Nest.co.uk Ltd.

Recycling of electrical and electronic equipment

Since 1 July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.

We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. There is a standard charge of £15.00 for each item that is taken away by us.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13 August 2005, and should be disposed of separately from normal household waste so that they can be recycled.