If you have any questions about a product you have seen on our website, want some free advice from one of our interiors experts or have an enquiry about anything else, then please see the information below.

How do I contact Nest.co.uk?

Our customer services team are available Monday to Friday from 9am until 5.30pm.

If you have any questions, please get in touch on:

Tel: 0114 243 3000(UK) or 00 44 114 243 3000 (INTL) and select option 2
Email: customerservices@nest.co.uk

Nest.co.uk
9 Parkway Rise (off Parkway Drive)
Sheffield
South Yorkshire
United Kingdom
S9 4WQ

Your satisfaction guaranteed

We’re dedicated to supporting original design – everything we sell is authentic and bears the maker’s mark.

We stand behind the quality of everything we sell. Your satisfaction with our products is very important to us.

We make every effort to select and sell products made of the highest-grade materials, built by specially selected manufacturers to exacting standards.

If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you.

Tel: 0114 243 3000(UK) or 00 44 114 243 3000 (INTL) and select option 2
Email: customerservices@nest.co.uk

Refunds and returns

Please see our Terms and Conditions for how to return your goods to us and receive a refund. 

Delivery

Please read our delivery page for all the information you’ll need about our delivery service and what you can expect.

Promotional Codes

We occasionally use promo codes to give you exclusive offers and discounts. Each promo code will be unique to a specific offer and can be redeemed online during the check out process.

You will need to enter your promo code on the check out page under your order details. You will see 'Got a promotional code?' text - click on this and enter your code in the box that appears and then click the arrow.

Once you've entered your code and clicked the arrow it will apply the discount to your order. You'll be able to check this underneath as the discount value will be listed and the price of your goods amended.

You must enter the promo code when you are checking out as it cannot be applied later.

Our Gift For You - Terms & Conditions

To save £25 when you spend £100 or more simply use the promo code GIFTFORYOU at the checkout.

  • The discount cannot be redeemed at a later stage and must be redeemed online at the point of payment.
  • Only one promo code can be used per order.
  • Sale and clearance items are not eligible for promo code discounts.
  • Promo codes cannot be used for gift vouchers.
  • Valid for online orders only.
  • Offer ends at 9am (GMT) on Monday 1 December 2014.

General Promo Code Rules:

  • Only one promo code can be used per order.
  • Sale and clearance items are not eligible for promo code discounts.
  • Promo codes cannot be used for gift vouchers.
  • As our promo codes vary so do the terms and conditions of each, so make sure you check when you receive the code.

Occasionally certain brands will be excluded from these offers - please refer to the offer terms and conditions for a list of brand exclusions. 

If you are having problems with a promo code please call us on 0114 243 3000 or email shop@nest.co.uk

Frequently Asked Questions (FAQs)

Do you offer a trade discount?

Yes we do, please fill in our online trade enquiries form or call our sales team on 0114 243 3000 (UK) or 00 44 114 243 3000 (INTL) and select option 1. 

What are Nest Points?

To reward our loyal customers, we have established the Nest Point scheme, so that you save as you spend!

For every £1 you spend with Nest.co.uk you’ll receive 1 Nest Point.

You can then redeem these points on any future order, at a value of £0.01 per Nest Point.

For more information on how to collect and redeem your points visit Nest Points

How do I place an order?

When you have found a product that you wish to buy, just click on the ‘Buy’ button to add it to your order (you will not have committed to buy at this stage).

You can verify the items in your order at any time throughout your shopping session by clicking the ‘Your Order' link.

You won't have to buy the items and you can still cancel the order at this point in time. Should you wish to amend your selection, simply click on the ‘remove' icon by the product you do not require in the ‘Your Order' page, the page will then automatically refresh itself.

To continue shopping, click on the ‘Continue Shopping' icon.

To complete your purchases, click on the ‘Checkout' icon.

Your credit card, debit card or Paypal details will then be required together with confirmation of the delivery address.

Once you have successfully placed an order you will be sent an email confirming your order.

Once payment has been made, arrangements will be made for the delivery of the item/s.

For further information please see our Terms and Conditions

How do I redeem a gift voucher?

Shopping using your Nest Gift Voucher is easy! Just follow these simple steps to get started.

Firstly you will need to visit www.nest.co.uk to create your online account or follow the link in your email – don’t worry it’s nothing scary, we just need a few details so we have your contact details for when you order.

Next you will need to enter your voucher’s unique code into the Redeem Gift Voucher form. Your voucher will then be converted into Nest Points, which you can use against any products in our online store.

Now it’s time to go shopping!

Browse our extensive collection of furniture, lighting and accessories and choose your favourite products. Add your selected items to your basket and checkout as normal, just select ‘Pay with Points’ at the payment screen.

We’ve made it as easy as possible to use your voucher online, but if you need a little help then please give us a call on 0114 243 3000 (UK) or +44 (0) 114 243 3000 (INTL) and select option 2 and we will be more than happy to guide you through it.

Will I have to pay VAT on my purchase/s?

It will depend on where your goods are getting shipped to.

If we’re shipping outside the European Union (EU) then you won’t have to pay United Kingdom (UK) Value Added Tax (VAT).

If we are shipping your goods to the EU you will have to pay UK VAT on your goods.

The prices on our website will reflect this at the checkout.

You will not pay UK VAT if we’re shipping to these countries:

Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, China, Croatia, Cuba, Egypt, Faroe Islands, Former Yugoslav Republic of Macedonia (FYROM), Georgia, Gibraltar, Hong Kong, Iceland, India, Israel, Japan, Kazakhstan, Liechtenstein, Malaysia, Mexico, Moldova, Monaco, Montenegro, Morocco, New Zealand, Norway, Oman, Panama, Paraguay, Peru, Philippines, Qatar, Republic of Korea, Russian Federation, San Marino, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Ukraine, United Arab Emirates, United States of America, Uruguay, Venezuela, Vietnam and Yemen.

You will pay UK VAT if we’re shipping to these countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden and the United Kingdom.

If you are a business and wish to make a purchase you must have a valid company registration number which our accounts department will verify with HM Customs & Excise in the UK. 

What forms of payment are accepted?

We currently accept Visa, MasterCard, Maestro, American Express, Paypal and Bank Transfer payments (Bank Transfer payments are only accepted in GBP£).



How does Nest.co.uk guarantee my security card details?

Rest assured that the security of your personal data is our highest priority.

All credit card payments are processed through PayPoint which utilises a 2048-bit SSL security system. The nest.co.uk website has a certificate issued by GlobalSign guaranteeing that your transactions are secure.

Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear somewhere within the browser window dependant on the browser you are using and you will also see the address bar turn green. This indicates that the site is secure. You can click on the padlock to see more information.

Can you lower the invoice value for customs purposes?

No we cannot - this is illegal.

How do I cancel an order?

If you wish to cancel an order before the order has been processed please email us at customerservices@nest.co.uk as quickly as possible quoting your order reference number.

If the order has already been acted upon you will need to follow the instructions on about returns and refunds in our Terms and Conditions

How do I return an order?

Firstly please contact customerservices@nest.co.uk to advice of your reasons for returning. Please refer to our Terms and Conditions with regards to returns. 

When sending any item back to us, it is important that you save all the original packaging. Please insure that it is packaged as it was when it arrived with you. Customer services can give you guidance on this.

Why do I have to wait for production of my order?

Where an item is labelled made to order this means that this item will be made specifically for you by the supplier. It does mean that we are unable to offer refunds or exchanges once the order has been placed. This includes all made-to-order items as well as orders that have been put into production as per the customer's individual specifications – eg. a specific finish or upholstery colour. We apologise for any inconvienience this may cause, but rest assured, your item will be expertly crafted from the finest materials just for you.

Please note that if an item that we usually hold is out of stock, there may be a lead time involved while we await delivery.

The delivery time to you is in addition to the production time.

The estimated production time and delivery time has passed and I have not received my order, what do I do?

We are sorry you have not yet received your order. We provide estimated production time frames to give you guidance on when your order is expected to arrive, however there are sometimes circumstances beyond our control which means that they are subject to change.

We work hard with our suppliers to insure that delays are kept to a minimum, that said they are sometimes unavoidable.

We will try to give you as much notice as we can if a delay has effected your order.

If you would like an update on your order status, please email us at customerservices@nest.co.uk or call to speak with Customer Services 0114 243 3000 (UK) or 00 44 114 243 3000 (INTL) and select option 2.

What do I do if my item arrives damaged?

Firstly please contact customerservices@nest.co.uk to advise of the problem within 14 days of receipt of your product(s). Please provide us with photographs of the damage to enable us to facilitate the right course of action for you. We will then advise how to move forward with the return of your product(s) to Nest.co.uk.

When sending any item back to us, it is important that you save all the original packaging. Please insure that it is packaged as it was when it arrived with you, if the packaging was damaged, extra packaging may be required. Customer services can give guidance on this.