We're recruiting!

  • Are you the right person to join our growing friendly team?
  • Are you passionate about design?
  • Are you driven?

If this sounds like you, then check out our current opportunities and get applying!

Personal Assistant (PA) to Senior Management Team

Basis: Full-time – Permanent
Salary: £18,000 to £20,000 dependent on experience
Hours: Mon to Fri – 9am to 5.30pm
Location: Sheffield, S9

We are currently recruiting for an experienced PA to support and work alongside our Managing Director, Marketing & Operations Director and Finance Manager.

This will be a fast paced, varied and exciting role, which carries a high level of responsibility providing full personal assistant support.

You will proactively mange the Managing Director’s time ensuring regular communication to review and update diary commitments and key priorities with internal and external contacts, exercising a high level of judgment on priorities.

You will support the Marketing & Operations Director by providing administrative support, typing up agendas/minutes, managing the meeting room, assisting with events, writing and distributing the internal news bulletin.

You will support the Finance Manager by compiling regular financial reports, collating expenses and petty cash, as well as assisting with HR and recruitment.

Main duties will include:

  • Provide full and confidential secretarial support
  • Managing administrative support to the business
  • Overseeing the recruitment of new staff
  • International and national travel and accommodation booking, producing itineraries and any document requirements
  • Email and diary management
  • Liaising internally and externally on behalf of the senior management team
  • Filter and prioritise incoming and outgoing correspondence
  • Arrange and manage meetings internally and externally; produce agendas, organize catering and brief the directors
  • Take minutes at meetings and forward from there; distribute relevant information and take action on points raised
  • Write and distribute the quarterly internal newsletter bulletin
  • Event coordination, booking catering and meeting room management
  • Ad hoc administrative support for the wider team and reception cover when needed

Who we are looking for:

  • Experience in liaising with senior directors
  • Excellent interpersonal skills with a confident and friendly manner
  • Ability to work under pressure, juggle priorities and meet deadlines
  • Ability to work within a team and build a rapport with all levels of staff
  • Proactive approach and a positive attitude
  • Excellent communication skills
  • Outstanding presentation and written communication skills are vital
  • Analytical and logical thought process


  • Proficient in the use of Microsoft applications
  • Willingness to learn all aspects of the business


  • Holiday: 20 days 8 bank holiday – pro rata
  • Access to Perkbox including Tastecard
  • Free tea, coffee and juice
  • Fantastic opportunity to learn, grow and develop within an exciting design led environment
  • Full training will be provided alongside personal development opportunities
  • Located 5 minutes from Sheffield City Centre with free car parking

To apply, please send your CV and covering letter to Managing Director, Christian Hawley at christian@nest.co.uk

Customer Advisor

Basis: Full-time – Permanent
Salary: £15,000 to £17,000 depending on experience
Hours: Monday to Friday – 9am to 5.30pm
Location: Sheffield, S9

We are looking for a Customer Advisor to enhance the experience of our customers and help create an effortless and enjoyable customer journey.

Our customers expect and deserve an amazing level of customer service and we need someone who will champion our customers’ needs.

You will support our Customer Services Manager (3 days a week) in ensuring all customers are updated on the progress of their order and will help with trouble shooting issues and creating resolutions.

For 2 days a week you'll support our sales team to deliver pro-active customer service and help build client relationships.

This role is all about hands on customer support working in our lively offices at Nest.co.uk HQ.

Responsibilities include:

  • Dealing with pre-sale enquiries and assisting with website purchases, monitoring existing orders and pre-empting problems.
  • Emailing customers with regular updates on their orders, liaising with our purchasing team for lead times on products and liaising with our logistics department for delivery information.
  • Regular customer contact via the phone, live chat, Zendesk (our email/enquiry management system). Maintaining a friendly and approachable tone throughout all portals is essential.
  • Collecting customer feedback via follow-up phone calls and email correspondence.
  • Logging Customer Service issues and monitoring resolutions costs.
  • Learning and understanding our terms and conditions.
  • Keeping the Customer Services Manager fully informed of any customer issues or complaints.

Who we are looking for:

  • An excellent phone manner is essential along with a consistently polite and helpful written communicative tone.
  • A highly organised individual, who will use the tools available to manage work load effectively.
  • A proactive self-starter who will search daily for ways to enhance a customer’s shopping experience.
  • Someone with a desire to learn about the business and the products we sell.
  • Experience and skills in the following areas
  • Excellent communication skills are required with customers, colleagues, departmental managers and senior management.
  • The ability to work as a team and also to have the motivation to work individually.
  • Excellent written language skills.
  • Good understanding of MS Word, Excel, Outlook and the ability to learn new systems quickly.


  • Holiday: 20 days 8 banks holiday
  • Access to Perkbox
  • Fantastic opportunity to learn, grow and develop within an exciting design led environment.
  • Full training will be provided alongside personal development opportunities
  • Located 5 minutes from Sheffield City Centre with free car parking

To apply, please send your CV and covering letter to Customer Services Manager, Sally Pupius at sally@nest.co.uk