International refunds

All refunds will be refunded for the equivalent amount taken in the currency you used when you placed the original order, for example, if you paid in US Dollars your refund will be in US Dollars, but, due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.

Goods made to order

All goods that are made to order are clearly labelled as such on our website.

For goods made to order we will not be able to change orders, make a refund or exchange any item.

You should only order if you are sure that the item and finish is right for your needs as you will not be able to change the order.

Also you should be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

We have no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the item/s.

Our specially trained staff check your furniture and/or lighting to make sure it’s up to our very high standards before we dispatch it to you, so damage is rare. However, if your purchase is damaged or defective you need to follow the following procedure:

Goods made to order items – damaged or faulty returns procedure

  1. Please inspect your purchases immediately upon receipt. If your purchase is damaged you need to contact us within 14 days of receipt, sending us a couple of photos of the damage. No claim for replacement can be made after 14 days.
  2. Any claim regarding an item/s damaged or defective must be made initially in writing and preferably by email to customerservices@nest.co.uk.
  3. Items should be returned to us unused and in their orginal packaging.
  4. Our team will assess the damage and if approved will order you a replacement, repair (where applicable) or refund (excluding any special delivery charges above our standard delivery charge).
  5. The damaged item/s must be returned to Nest.co.uk Ltd within 14 working days.
  6. The cost of returning the product(s) will be your responsibility and you must insure the transit of the products. If you would like us to arrange collection of your item, please contact customerservices@nest.co.uk for further information on pricing.
  7. Where items are large or fragile (as determined by Nest.co.uk Ltd) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the customer.
  8. In all cases the product(s) must be adequately packed and in the original packaging to prevent further damage. And you must write the original web order number clearly on the packaging.

Returns address and contact details:

Nest.co.uk Ltd – Distributon Centre
Units 6/7 Parkwood Business Park
75 Parkwood Road
Sheffield
S3 8AL
United Kingdom

Email: customerservices@nest.co.uk
Tel: 0044 114 243 3000 – select option 3


Standard items – damaged or faulty returns procedure

Our specially trained staff check your furniture and/or lighting to make sure it’s up to our very high standards before we dispatch it to you, so damage is rare. However, if your purchase is damaged or defective you need to follow the following procedure:

  1. Please inspect your purchases immediately upon receipt. If your purchase is damaged you need to contact us within 14 days of receipt, sending us a couple of photos of the damage. No claim for replacement can be made after 14 days.
  2. Any claim regarding an item/s damaged or defective must be made initially in writing and preferably by email to customerservices@nest.co.uk.
  3. Items should be returned to us unused and in their orginal packaging.
  4. Our team will assess the damage and if approved will order you a replacement, repair (where applicable) or refund (excluding any special delivery charges above our standard delivery charge).
  5. The damaged item/s must be returned to Nest.co.uk Ltd within 14 working days.
  6. The cost of returning the product(s) will be your responsibility and you must insure the transit of the products. If you would like us to arrange collection of your item, please contact customerservices@nest.co.uk for further information on pricing.
  7. Where items are large or fragile (as determined by Nest.co.uk Ltd) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the customer.
  8. In all cases the product(s) must be adequately packed and in the original packaging to prevent further damage. And you must write the original web order number clearly on the packaging.

Returns address and contact details:

Nest.co.uk Ltd – Distributon Centre
Units 6/7 Parkwood Business Park
75 Parkwood Road
Sheffield
S3 8AL
United Kingdom

Email: customerservices@nest.co.uk
Tel: 0044 114 243 3000 – select option 3

Standard items – returns procedure for items that are non-damaged (excludes all made to order items)

  1. A written notice by email confirming your cancellation is required and the goods must be returned unused, and in a fully resalable condition in their original packaging within 14 days of receipt of the goods along with your order reference number.
  2. Where items are large or fragile (as determined by Nest.co.uk Ltd) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the customer.
  3. The cost of returning the product(s) will be your responsibility and you must insure the transit of the products. If the goods are returned damaged no refund will be issued. If you would like us to arrange collection of your item, please contact customerservices@nest.co.uk for further information on pricing.
  4. As soon as we receive notice of your cancellation we will refund the cost of the goods (minus any delivery charges). We will provide the refund within 14 days from the receipt of the notice of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount refunded to you. Credit card, Paypal and bank transfer orders will receive a refund back to the original method of payment.
  5. In all cases the product(s) must be adequately packed and in the original packaging to prevent damage. And you must write the original web order number clearly on the packaging.


Returns address and contact details:

Nest.co.uk Ltd – Distributon Centre
Units 6/7 Parkwood Business Park
75 Parkwood Road
Sheffield
S3 8AL
United Kingdom

Email: customerservices@nest.co.uk
Tel: 0044 114 243 3000 – select option 3

Cancellation by us

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area;
  • The manufacturer has discontinued the goods.

Download the cancellation form (PDF)